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- Beginner’s Bible
- Caillou
- Land Before Time: Preschool Adventure
- Kanga Roddy
- Mission Music
- Muppet Babies
- Muppets
- Scrabble Complete
- Spy Kids
- Walking with Dinosaurs
- Zoboomafoo
Beginners Bible
The Beginners Bible™ programs are compatible with Windows 95, 98, Windows Me, and Apple Macintosh© system 7.5 through 9 operating systems. The Beginners Bible™ Noah’s Ark Activity Center, Story of Easter and Birth of Jesus programs are incompatible with Windows 2000, NT, and XP operating systems.
Q: Why does the sound not play on the sing-along songs and intro of the Birth Of Jesus and Noah’s Ark Activity Centers?
A: A program called either Intel RSX 3D or Aureal 3D is causing a conflict with the sound files in the program. It must be removed for the Bible products to work properly. Intel no longer supports the Intel RSX 3D program.
Q: Why does the video not play on the Story of Easter and Moses programs?
A: You must install the QuickTime program to run the videos. Re-install the program and follow the on-screen instructions.
Q: How do you play the star game on the Birth of Jesus activity center?
A: To play the star game you must follow the sequence of stars. One star will ring - click it, it will then ring again followed by another star - click the stars in sequence until you complete the whole group of stars.
Q: How do I install the Beginners Bible programs on my computer?
A: Under Windows 95/98 click on start -> settings -> control panel -> add/remove programs and click on the install button. Follow the on screen instructions to finish the installation. Note: Make sure that you install Moses in the Brighter Child folder. If not it will install into it’s own folder.
Q: Why do I receive General Protection Faults with the program?
A: General Protection Fault (GPF) is an occurrence when two programs attempt to access the same space in memory and the computer will not allow it. Shut down screen savers, virus scanners, utilities and any other programs that you are not using to help solve the problem. Note: There is a problem with systems that use the SIS chipset on the mainboard. Once you receive the GPF click the details button. If it starts with “program caused a General Protection Fault in module SIS,” then you know that it is a conflict with the chipset. Go to www.sis.com.tw or to the computer manufacturer to look for updates for the chipset.
Q: Why does my Easter Program crash on a Cyrix CPU?
A: The Easter program is written in Macromedia Director. It contains a DirMMX Extra in its program folders. Some Cyrix CPU’s claim that they can utilize MMX instructions when they are not capable to do so. As a result, Director crashes. It often displays, “invalid instruction in module DIRMMX.X32. The file is contained on the disk and cannot be removed. Go to your computer manufacturer and check to see if they have an updated driver for your system.
Q: Why does the Noah program only install in the Old Testament Slider program?
A: Because of programming limitations the Noah’s Ark program was placed on the disk separately to the David and Moses programs. After installing the Noah you can go back and install the David and Moses programs by going to My Computer and double clicking the icon for the CD-Rom drive. Find the Old Testament setup.exe file and double click it to start the installation process.
Q: Why are the video clips not playing in the Moses program?
A: Make sure that you install the QuickTime program. Even if you have QuickTime installed on your machine you must let the program recognize that you have it on your machine. Rebooting your machine should allow the program to recognize the QuickTime installed on your machine.
Q: Why does the Easter Program open a scroll and then quickly close the scroll without saying anything?
A: QuickTime must be installed in order for the program to work properly.
Q: Why does my computer say that I need to run the Noah’s Ark: Story of Easter, and the Birth of Jesus programs in 256 colors?
A: The programs were designed in this color setting. I order for the program to function properly, the computer must be set to this color setting. However, the Story of Moses and David require that the computer be set to 16 bit High Color to function properly.
Caillou
Video Issues
The following should be checked when having video issues:
- You have 16 bit sound installed
- Resolution is set to 800 X 600
- Color depth is set to 16 - bit (Thousands of Colors)
- The latest version of QuickTime is loaded.
It is very important to note that these programs were designed to run at 800 X 600 resolution and at 16 - bit (Thousands of Colors) on both Macintosh and IBM campatible PC’s. Please ensure that the settings on your computer are set to these specifications. The program is designed to automatically change them, however, due to the thousands of different configurations that there could be, sometimes it does not. Sometimes it changes them to those specifications, and then does not automatically change them back to your previous settings.
Q: I can’t color on the coloring pages. Why is this?
A: Check you video settings. This is always a problem of the settings not being 800 X 600, and/or 16 - bit color (Thousands of Colors).
Q: When I put my CD in I get an error message - “This program cannot run.” What is wrong?
A: This usually happens with Windows XP Home, though it is not limited to that Operating system. Apparently something is amiss inside the Windows compatibility. This should solve the issue:
- Click on My Computer in the Start menu.
- With the right mouse button, click on the CD-ROM icon for the Caillou game.
- Select “Open” from the menu.
- Right click on the setup icon.
- Select “Properties” from the menu.
- Click on the Compatibility tab inside the window.
- Check the box named “Run this program in compatibility mode for: ” and select Windows 2000 in the list just below.
- Click on the OK button to save the modification.
- Your program should now install.
Land Before Time: Preschool Adventure
Q: Problems installing or running Preschool Adventure on Windows XP
A: The Preschool Adventure program must be run in Windows 95 compatibility mode.
To do that here is what you need to do:
- Click on the Start button
- Then click on either “Programs” or “All Programs”
- Move the mouse cursor over the menu of folders until you find the LBT Preschool Adventure folder
- Put the mouse cursor over the “LBT Preschool Adventure” icon
- Press the right mouse button
- From the menu that pops up move the mouse over “Properties” then left click
- A box labeled “LBT Preschool Adventures Properties” will be displayed.
- At the top of the box are several tabs. Click on the “Compatibility” tab.
- Use your mouse to click on the check the box labeled “Run this program in compatibility mode for”
- Make sure it says “Windows 95″ in the box under that label.
- Click on OK or Apply
When you start the program use this icon, not the button that comes on the screen when you insert the CD into your computer.
Kanga Roddy
Q: What is wrong with the Kanga Roddy program, why does it not install onto my computer?
A: The Kanga Roddy program was created without an installer. To start the program click on the start button, go to run and click browse. At the top of the window you will see “look in,” make sure that you looking at your CD-Rom and click the start button, click open and then click ok.
Mission Music
Q: Why are there no instructions on how to play the games in the Manual/Booklet?
A: The instructions are included on the disk in a readme file on the Mission Music and Phantom CD Roms.
Muppet Babies
Make sure that you run the Toyland Train program in High Color 16 bit (thousands of colors).
Q: Why does the program quit after the opening screens?
A: Could be a problem with the audio and video drivers. Please check the date of your audio and video drivers by right clicking on My Computer and selecting “properties”. After checking your drivers, make sure that you have the latest drivers for your hardware.
Windows 95/98: Click the Device Manager tab and click on the plus sign. Double click the drop down selection for your sound and video cards and click the driver tab. You will see the date and manufacturer of you hardware.
Windows 2000/Me/XP: Click the Hardware tab and select the Device Manager button and click the plus sign for your display adapter and sound card. Double-click the drop down selection for your sound and video cards and click the driver tab. You will see the date and manufacturer of you hardware.
Muppets
The individually packaged Jim Henson Muppet© programs are compatible with Windows ‘95,’98, Windows Me, and Apple Macintosh© version 6 through 9 operating systems. The Jim Henson Muppet programs are incompatible with Windows 2000, NT, and XP operating systems.
The programs supplied in the Encore Fun and Skills packs and the Brighter Minds Slider Packs are not compatible with Apple Macintosh computers. Jim Henson Muppet Babies© program is also incompatible with Apple Macintosh computers.
Q: How do you install the Muppets programs?
A: The Jim Henson Muppet programs should auto start once inserted into your computer. If this is not the case, please do the following:
- Windows 95 and 98: Click on start -> settings -> control panel -> add/remove programs and click on the install button.
- Windows ME: Click on start -> settings -> control panel -> add/remove programs and click add new programs.
The Muppet Reading and Thinking Skills programs do not have installers. Windows 95, 98, and ME:
If you have the Muppet Kids Reading or Thinking Skills product a window will appear if the autorun selection is enabled. Select the corresponding shortcut to the game that you want to play. If autorun is not enabled, click the Start button and click run. Select the browse button and go to your CD Rom drive Select the corresponding shortcut to the game that you want to play click open and then okay. Note: If you have the view all files option selected on your computer, you will notice seven files along with the three file folders for each program. Click view from the toolbar and select folder options. Select the view tab on the folder options window and deselect the show all files option. If you have Windows ME click folder options from the control panel and the folder options window will appear. Click the view tab and select “do not show hidden files.”
Q: Why do the Letters Capital and Small. Sorting and Ordering and Thinking Skills programs supplied in the Fun and Skills pack not work on my computer?
A: Put the disk into the computer and open My Computer by double clicking on the icon. You will now see a list of your drives beginning with A. Find the Sorting and Ordering, Thinking Skills or Letters (number beginning with three zeros) and notice the drive letter in parenthesis. If the drive letter reads (D:) you can follow these instructions.
Exit the My Computer window and return to the desktop. Right click on the desktop and select new, then shortcut. The Create Shortcut window will open. Click the browse button and select the (D:) drive from the drop down list. You will now see two files, one a file folder and the other an icon. Click the icon and click open, you will then be returned to the command line. Click next then finish, you will now have an icon to start the program. Make sure that your computer is set to 256 colors. Note: If the drive letter does not read (D:), please follow these instructions: Click on start then run. Click the browse button and select your CD Rom from the drop down menu. You will see the file folder and the icon. Double click the icon and then select ok. The program will run. Make sure that your computer is set to 256 colors.
Q: Why do I get a message that says that I need to change my color settings to 256 colors?
A: The Muppets program runs under a 256-color mode. It will not work properly unless your card is changed to this setting. To change the colors click on start, settings, control panel, and open display. Select the settings tab at the top of the window and find “colors” or “color palette” in the bottom left hand area of the window. Click on the down pointing arrow and select 256 colors. Click Ok and follow the prompts.
Q: Why do I get a message ” problem finding D:\lt04.dir” or something similar?
A: Under Windows 98′, you must install the files from the CD-ROM to eliminate this type of error message. Refer to question 1 to install.
Q: Why are the Kermit and Gonzo Characters leaving images on my monitor screen when they move?
A: The version of the program is not compatible for your machine. This version is designed to run under a Pentium processor. Your processor is not fast enough to keep up with the information.
Q: Why does my CD-ROM make a lot of noise when running the program?
A: Either you have a slower CD-ROM, or you haven’t installed the directory files from the CD-ROM. Please install the files and this will solve the problem. If this does not fix the problem, the software may be damaged or defective.
Q: How do you install the program on a Windows 3.1 computer?
A: Click on file - run - on the command line type: D (or your CD drive letter) D:\setup, or install depending on which version you have. Note: The latter versions of the program will not work properly with Win 3.1/3.11.
Scrabble Complete
Q: Black screen when you start Scrabble Complete
A: It’s normal for Scrabble Complete to display a black screen when you first start it up. The screen should fade to the Infogrames screen after a few seconds though it might take 20 or more seconds depending on the speed of your computer. If the screen is still black after several minutes you are most likely having a problem between Scrabble Complete and an internet firewall program.
Follow these steps to update the firewall settings in windows XP:
- Click on Start
- Click on Run
- Click on Network and Internet Connections
- Click on Windows Firewall
- Click on the Exceptions Tab
- Click on the Add program button
- Scroll down the list and find Scrabble Complete
- Click on Scrabble then Click on the Ok button
- Click on the next Ok button
- Close the Network and Internet connections screen
- Now try running scrabble.
Type in the word “control” (without the quotation marks) and click on Ok
If Scrabble still won’t run you may need to add DPLAYSVR.EXE to the list of programs that your firewall permits to have access to the internet.
These instructions are only good for the firewall built into Windows XP. If you are running Windows 95/98/Me or Windows XP with ZoneAlarm, McAfee firewall, Norton firewall or some other firewall program you will need to contact that company and ask them how to configure their software to allow Scrabble Complete both Internet and Server access.
Spy Kids
Code Books: To download and print the Code Books Click Here
For a list of the complete set of codes for all the Spy Kids games Click Here
Q: I’ve done the puzzle for mission two and even had my parents check it. Twice. I still can’t get the game to accept my code. What gives?
A: Well, you’ll be happy to know that your math is correct. The code as solved is 7595, but the code is supposed to be 4595. Due to a printing error, the identifier was placed over the wrong number. Carmen and Juni have dealt with the appropriate people and wish you heartfelt luck.
A patch for this is available here, though you can just play the game using the 4595 code.
Q: When I put my CD in I get an error message - “This program cannot run.” What is wrong?
A: This usually happens with Windows XP Home, though it is not limited to that Operating system. Apparently something is amiss inside the Windows compatibility. This should solve the issue:
- Click on My Computer in the Start menu.
- With the right mouse button, click on the CD-ROM icon for the Spy Kids game.
- Select “Open” from the menu.
- Right click on the setup icon (Should show Carmen and Juni).
- Select “Properties” from the menu.
- Click on the Compatibility tab inside the window.
- Check the box named “Run this program in compatibility mode for: ” and select Windows 2000 in the list just below.
- Click on the OK button to save the modification.
- Your program should now install.
Walking With Dinosaurs
Q: Why do I receive an error that reads Indeo video clip was created with a Pre Beta or Beta encoder?
A: This error is easy to fix. Please do the following to solve this problem:
- From your Windows desktop, click Start then Run.
- Type dxdiag in the command line and then click OK.
- When the Direct X Diagnostic tool opens, click the display tab.
- Click the button labeled Disable to the right of where it reads “Direct Draw Acceleration: Enabled.”
A: Please do the following:
- In the Control Panel, double click Add Remove programs.
- Click the Audio Compression and Video Compression check boxes to de-select them. When the marks are removed, click OK.
- Restart your computer and make sure that you have your Windows disk available.
On the Windows set-up tab, click Multimedia and then select the details button.
Q: Why do I receive an error that tells me “Error installing Ikernel”?
A: Most likely you have a corrupted file on your computer. Click on Start, then Run and type sfc in the command line. Click OK and choose to scan for altered files. The corrupted files will appear. You may restore the files from the Windows disk but it may be easier to get the file from Microsoft Online.
For additional help with your Walking With Dinosaurs program, you may consult with the BBC. The address for BBC Technical Support is bbc@aquinc.com. Please have your computer information handy when obtaining technical support. Please gather the information contained in the Direct X Diagnostic tool by typing dxdiag in the run -> command line. Notice the System tab at the top of the window and copy the system information. Also, click the display tab and record the information contained in that window as well.
Zoboomafoo Animal Alphabet
Note: The following only pertains to version 1.0 of the Animal Alphabet game. Version 1.1 has had this corrected.
Q: Why does a window pop up when I try to play the Penguin Ice Game?
A: After clicking the penguin in The Show area just before the Penguin Ice Break Games begin, a standard navigation window appears asking for the location of the penponganim.dll file. In the navigation window is a file named “penponganim.dxr”. Click on this file and then click on “Open”. The Penguin Ice Break Games will start and the game will run. NOTE: To obtain the letter “P” for the flash cards, the Penguin Ice Break Game must be completed successfully.
Zoboomafoo Animal Kids:
Make sure that you run the Animal Kids and Animal Alphabet Programs in High Color 16 bit (thousands of colors).
Q: Why does the sound in the Zoboomafoo program sound bad?
A: If you have audio problems after installation please do the following: Open the control panels and make sure that you are able to view all control panel options (If you see more than ten icons, you have this option selected). Find the blue QuickTime icon, double click and open it. When the QuickTime window appears, make sure that it is version 4.1.2 and click the drop down arrow at the top of the window (about QuickTime) and select sound out. Change the device for playback from direct sound to wave out (windows preferred device).
Q: Why does the program give me an error that tells me that I need QuickTime?
A: Uninstall the Zoboomafoo program from your computer. If you have two drives installed on your computer such as a CD and CDRW, place the disk into the opposite drive or place the disk into the drive and click start, settings, control panels and open the add/remove programs application. Click the install button in the upper right-hand corner of the screen and follow the on-screen instructions. These steps will install the QuickTime program. Make sure that you close the active windows after installation. The QuickTime installer usually hides behind the active windows.
Q: Why do I have a 3X5 inch snowy screen in the upper left hand corner of my computer screen?
A: If you have a 3×5 inch square in the upper left hand corner of your screen or if the Zoboomafoo logo remains in the middle of the screen during play, click start, settings, control panels and open the QuickTime application. Click the drop down arrow and select video settings. Remove the check to the left of Enable Direct Draw Acceleration. Close all of the applications and enjoy the program.
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